Lafeber Company strives for excellence in every product and is proud to stand behind the 100% Satisfaction Guarantee as stated on each package.
If you find you are not satisfied with our products for any reason, simply return the product for full product refund. Please contact customer service via email customerservice@lafeber.com or give us a call at 800-842-6445, and we will be gladly help organize your return.
Happy birds and happy bird parents are our goal, so we make this process easy!
Thank you for this opportunity to serve you!
Shipping & Returns Q & A
- Where does Lafeber Company ship to?
Currently, we ship to all customers in the U.S. and Canada.
- What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
- What shipping methods are available?
All orders will ship UPS unless the shipping address is a PO box or outside the continental U.S. In this case, please to choose USPS as the shipping method. Please note, USPS does not guarantee delivery times and Lafeber is not responsible for delivery dates.
Orders to Canada may be subject to import duties and fees, taxes, and other charges. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. Lafeber does not collect any duties and/or taxes and we cannot predict what your charges may be.
Once your package reaches customs in Canada, it is handled by Canada Post which does not provide international tracking. It is common for packages to be marked as “Delivered” only to arrive later.
- When will my order ship?
Upon completing your purchase, you will receive a confirmation email. It can take a few business days to process your order and when your shipping label is printed, you will receive a second email with a tracking link. This link will provide the most accurate time frame for delivery! Please keep in mind that standard shipping is 5-7 business days, not including holidays or weekends.
- How do I track my order?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.
- How can I change my shipping address?
If you haven’t received a tracking email:
Please email customerservice@lafeber.com with your order number and new address as soon as possible! Although our fulfillment team processes orders quickly, we will try our best to process your request!
If you have received a tracking email:
Unfortunately, your order has been fulfilled and is on its way to the address entered at checkout. You can try contacting USPS directly to intercept the package.
- Can I return my order for a refund?
Yes, you can return your order under the Lafeber Company Satisfaction Guarantee. If you are not 100% satisfied with our product for any reason, simply return the product for full product refund. Returns are applicable only for USA orders within 30 days of receiving it.
Please contact service via email customerservice@lafeber.com or phone 800-842-6445, and we will gladly help organize your return.
Once your refund has been received, we will issue a refund back to your original form of payment. Please allow 5-10 business days for the refund to reflect in your account.
You are always welcome to call our Customer Service Team at 800-842-6445. We will be glad to answer your questions or discuss your concerns.
