GENERAL INFORMATION
What is the Lafeber Loyalty Club?
The Lafeber Loyalty Club is Lafeber Company's exclusive rewards program, offering members a chance to earn points for free Lafeber food.
Who can join the Lafeber Loyalty Club?
Membership in the Lafeber Loyalty Club is open to any United States resident residing in the contiguous 48 states, who is 18 years or older and provides valid and accurate personal information upon joining.
Is it free to join the Lafeber Loyalty Club?
Yes, joining the Lafeber Loyalty Club is completely free.
How do I join?
Joining is easy! You can sign up online. Click here to join online or ask our customer service team to walk you through the sign-up process.
What information do I need to provide to join?
To join the Lafeber Loyalty Club, we only require your first and last name, and email address. **If you need assistance joining the Lafeber Loyalty Club, please reach out to our customer service team at [email protected]or call us directly at 800-842-6445 .
Membership Categories
The Lafeber Loyalty Club offers a single, inclusive membership category for all customers, focusing on creating a unified and accessible rewards experience.
Is my personal information protected?
Absolutely. At Lafeber Company, we take the confidentiality and security of your personal information very seriously. Rest assured that your details are safely managed and protected.
Do I need to provide my mobile number and email to join?
No, your mobile phone number is not required. Only email address is required. The email address enables us to identify your Loyalty Club account during purchases and ensure that points are accurately awarded to your account. We also use your contact information to keep you updated on your membership benefits.
How will my email be used?
By providing your email address when joining the Lafeber Loyalty Club, you're opting in to receive marketing communications from us. You can modify your preferences or unsubscribe from marketing communications at any time. Note that even if you opt out of marketing communications, you will still receive important service messages related to the Loyalty Club.
How do I "self-identify" as a Lafeber Loyalty Club member at Checkout?
To ensure you receive your points or apply your rewards and benefits from the Lafeber Loyalty Club, it's important to be logged in to your account to identify yourself as a member at the time of purchase. Typically, your email address is your member identifier. If you're uncertain, please contact us at [email protected].
How do I update my Lafeber Loyalty Club account information?
If I already have an account with lafeber.com, do I need to enroll in the loyalty program?
No, if you have an account at lafeber.com, you are already enrolled and can start earning points. You can choose to unenroll by contacting us at [email protected].
How do I opt out of marketing emails?
You can update your email preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails. Opting out of marketing emails will not affect your membership benefits but may limit your awareness of special promotions and exclusive offers.
How can I opt back in to marketing emails?
To receive marketing communications again, simply adjust your email preferences in your online account.
What are my benefits and rewards?
As a member of the Lafeber Loyalty Club, you earn points for each dollar spent, which can be redeemed for free Lafeber food. The specifics of how points are calculated and the benefits available can be found on our website or by contacting customer service.
Can I combine benefits, rewards, and promotions for more rewards?
While we strive to offer flexible rewards and benefits, some restrictions may apply. For example, certain promotions may not be combinable with other offers. For detailed information on how you can maximize your benefits, please visit our website or contact our customer service team.
Can Lafeber Company remove members from the Loyalty Club program?
Yes, Lafeber Company reserves the right to remove any member from the Loyalty Club program at its sole discretion, without prior notice or liability. Instances where removal may occur include, but are not limited to, fraud, abuse of program benefits, or violation of program terms and conditions.
REWARDS: POINTS
What are the Lafeber Loyalty Club benefits and rewards?
Rewards in the Loyalty Club come in the form of points. Members earn points for each dollar spent on qualifying items. These Lafeber points can then be converted to redemptions when a certain threshold is reached. Here's more information on how points are calculated in the Loyalty Club.
Ways to earn
Sign up for Lafeber Loyalty Program
300 points
Spend on lafeber.com
3 points per $1 spent
(100 points is worth $1 in redemption)
Pet Adoption Day
500 points
(One week to redeem) Please enter the date you adopted your pet here.
Refer a friend or family member
They will receive 400 points off their
first purchase. After they make their first
purchase, you will receive 300 points
Follow our social media accounts
100 points
(limit 1 follow per site)
Leave a product review on lafeber.com
100 points (limit 10 reviews per year). After leaving a review, please email us at [email protected] to let us know and we will add the points to your account. Please allow 24 - 48 business hours to process."
Ways to redeem
Redeem points for Lafeber food at checkout
Can I combine benefits, rewards, and promotions for more rewards?
While we strive to offer flexible rewards and benefits, some restrictions may apply. For example, certain promotions may not be combinable with other offers. For detailed information on how you can maximize your benefits, please visit our website or contact our customer service team.
Can Lafeber Company remove members from the Loyalty Club program?
Yes, Lafeber Company reserves the right to remove any member from the Loyalty Club program at its sole discretion, without prior notice or liability. Instances where removal may occur include, but are not limited to, fraud, abuse of program benefits, or violation of program terms and conditions.
Can I combine benefits, rewards, and promotions to get more rewards?
There are some limitations on how you can use your benefits and rewards. For example, certain promotions offering additional points might not be combinable with other offers.
How can I check my rewards balances?
You can access information about your Loyalty Club account, rewards, and benefits in the following ways:
How can I start earning points?
Simply begin shopping and make sure to identify yourself as a Loyalty Club member during each purchase. For more details on how to self-identify, please visit our website.
What do you mean by qualifying items?
Certain products and services may not qualify for earning points. We periodically update these exclusions.
How do you calculate my points?
Points are calculated based on the net spend (total amount after discounts, returns, and excluding taxes) on qualifying items. The total is rounded to the nearest dollar for point calculation. Note that purchases made with Lafeber points or gift cards may affect the net spend eligible for point calculation.
Can my points be exchanged or cashed out for actual currency?
No, points earned in the Lafeber Loyalty Club do not have a cash value and cannot be cashed out. They can only be converted into redemptions at lafeber.com for free Lafeber food.
How will I receive my points?
Points you earn through the Loyalty Club will typically be credited to your account after your purchase is completed. You can view your points balance by signing into your account on our website.
Why didn't I earn points on my purchase?
To earn points, we need to know that you are a Loyalty Club member at the time of purchase. Ensure that you identify yourself as a member during the purchase process or use any member-specific methods of purchasing, if applicable.
Do my points expire?
Yes, points in the Lafeber Loyalty Club will expire if your account shows no activity for 12 consecutive months. Activities that count as account activity include earning points through purchases, using rewards for purchases, and the return of merchandise for which you were awarded points. It's important for you to monitor your points and activity. You can find out how to check your Loyalty Club activity on our website or through our customer service.
How do I make sure my points do not expire?
To ensure your points remain valid, engage in any qualifying activity at least once every 12 months. This can include earning or using points on purchases.
What happens to my points if I return merchandise?
If you return an item for which you had earned points, those points will be deducted from your account when the return is processed. In some cases, this could result in a negative point balance, especially if you've already used points for other purchases.
What happens if my points balance is negative?
If you return an item for which you had earned points, those points will be deducted from your account when the return is processed. In some cases, this could result in a negative point balance, especially if you've already used points for other purchases.
Can the value of points change?
Yes, the value of points may change at Lafeber Company's discretion. We reserve the right to modify the value of points and benefits offered through the Loyalty Club program. Any changes will be communicated to members through the program's official communication channels.
How do I get Pet Adoption Day points?
To earn pet adoption day points (one week to redeem). Go to My Account - Account Details and enter the date you adopted your pet
What is the tier system?
Upon reaching certain spending milestones, you will unlock a new Lafeber tier status with additional benefits and rewards.
What are the different tier systems?
Unlock Member Benefits Today - Join Now
All members earn 3 points per $1 spent
Silver
Free to join
Gold
Spend $400/year
Platinum
Spend $1000/year
Sign up for Lafeber Loyalty Program
Spend on lafeber.com
Refer a friend or family member
Pet Adoption Day
Visit our social media accounts
Leave a product review on lafeber.com
Spend $100 - Receive free trial size of your choice
Gift cards
Receive a $20 gift card for next purchase (one time use)
Receive a $80 gift card for next purchase (one time use)
Double points
Once a quarter - double points weekend
End of month - Double points weekend
Chance to try new products*
You will be entered in a lottery to try our new products before they hit the market.
Complimentary gift box**
You will receive a complimentary gift box upon achieving platinum status before January 31st. Gift boxes will be sent out starting in February to platinum members.
Note: Tier resets every February 1st. Join now to start earning!
*You will be entered in a lottery to try our new products before they hit the market.
**You will receive a complimentary gift box upon achieving platinum status before January 31st. Gift boxes will be sent out starting in February to platinum members.
How do I know if I've unlocked a new Lafeber status?
Once you reach a new status, we will notify you via email. If you have opted out of marketing emails, you may not receive this notification. For other ways to check your Star Clubstatus, you can log into your account on our website or contact our customer service team.
What benefits do I get if my status is silver status?
Please see tier chart above
What benefits do I get if my status is gold status?
Please see tier chart above
What benefits do I get if my status is platinum status?
Please see tier chart above
What happens to my tier status after January 31st?
You will be reset to Silver status To reach a higher tier status, you need to meet the minimum net purchase amount specific to your desired status by January 31 of each year.
Cancel Your Loyalty Plus Membership
How do I cancel my Loyalty Plus membership?
To cancel your Loyalty Plus membership, please contact our support team at 800-842-6445. Our team is available to assist you with any queries or concerns.
What happens if I cancel my membership?
Upon cancellation of your Lafeber Loyalty Club , you will lose all accrued benefits and rewards. This includes any accumulated points, badges, promotions, and any other unused member services.
Can I redeem my points and reward certificates if I cancel my membership?
No, points and reward certificates within the Loyalty Plus program do not hold any cash value and cannot be redeemed for cash. By cancelling your membership, you forfeit any remaining points or reward certificates.
What is Lafeber Company's liability under the Loyalty Club program?
Lafeber Company's liability under the Loyalty Club program is strictly limited. We expressly disclaim all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. In no event shall Lafeber Company, its affiliates, or related entities be liable for any direct, indirect, incidental, special, or consequential damages, including without limitation, loss of profits, arising out of or in connection with the program. Our liability under any theory of law is limited to the amount paid, if any, by the member for participating in the program. By participating in the Loyalty Club program, members acknowledge and accept these limitations of liability.
